Cancellation, Shipping, Returns & Refund Policy
All Sales Are Final
Due to the hygienic nature and substantial size of our products — including saunas, hot tubs, float pods, and wellness equipment — all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. We strongly encourage you to review all product specifications, dimensions, and details carefully before placing your order and if you need help, you can contact us before you put your order.
Damaged or Defective Items
We stand behind the quality of every product we sell. If your item arrives damaged or with a manufacturer defect, we will work with you to make it right.
Inspect Upon Delivery: Please inspect all packaging and contents immediately upon delivery. For freight shipments, inspect the item before signing the delivery receipt. Any visible damage must be noted on the delivery receipt at the time of delivery.
Report Within 24 Hours: Contact us at info@wellnesshydro.com within 24 hours of delivery with the following:
- Your order number
- Clear photos or videos of the damaged item
- Photos of the outer packaging from multiple angles
Resolution: Depending on the nature of the damage, our team will determine the appropriate resolution.
Please allow 15–30 business days for our team to review and resolve all damage claims. To avoid delays, please have all documentation ready before submitting your request.
Cancellations
Orders may be cancelled free of charge within 12 hours of purchase, provided they have not yet been processed or shipped. To request a cancellation, contact us immediately at info@wellnesshydro.com.
Once an order has been processed or shipped, it cannot be cancelled. Any cancellation attempt after shipment will not be accepted, as our products ship directly from our manufacturing partners.
Shipping
Orders are shipped via UPS Ground, FedEx Ground, and LTL Freight carriers to the contiguous 48 states. Please ensure your delivery address and contact phone number are accurate at checkout — incorrect address information may result in delivery failure and additional fees, for which WellnessHydro cannot be held responsible.
Deliveries are considered complete once marked as "delivered" by the carrier. WellnessHydro is not responsible for packages lost or stolen after confirmed delivery.
Contact Us
If you have any questions about your order or need to report a damage claim, please reach out to our team at info@wellnesshydro.com. We are committed to ensuring your WellnessHydro experience exceeds your expectations.