WellnessHydro Cancellation, Shipping, Returns & Refund Policy
All Sales Are Final
Due to the hygienic nature and substantial size of our products — including saunas, hot tubs, float pods, and wellness equipment — all sales are final as a general rule. We do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. We strongly encourage you to review all product specifications, dimensions, and details carefully before placing your order. If you need help, contact us before placing your order.
Please note: Some products may be subject to supplier-specific return and cancellation terms that differ from this general policy. Where applicable, these terms will be displayed on the product page. Supplier-specific policies take precedence over this general policy for those products.
Damaged or Defective Items
We stand behind the quality of every product we sell. If your item arrives damaged or with a manufacturer defect, we will work with you to make it right.
Inspect Upon Delivery: Please inspect all packaging and contents immediately upon delivery. For freight shipments, inspect the item before signing the delivery receipt. Any visible damage must be noted on the delivery receipt at the time of delivery.
Report Promptly: Contact us at info@wellnesshydro.com as soon as possible after delivery — damage reporting windows vary by supplier and will be specified on the product page. Include the following with your report:
- Your order number
- Clear photos or videos of the damaged item
- Photos of the outer packaging from multiple angles
Resolution: Depending on the nature of the damage, our team will determine the appropriate resolution, which may include replacement parts, an exchange, or a partial/full refund. Please allow 15–30 business days for our team to review and resolve all damage claims.
Cancellations
Cancellation windows vary by supplier and product. As a general guideline, orders may be cancelled free of charge within 12 hours of purchase, provided they have not yet been processed or shipped. Some supplier-specific policies allow longer cancellation windows — please refer to the policy on your product page for exact terms.
Once an order has been processed or shipped, cancellations are not accepted. Our products ship directly from manufacturing partners, and any cancellation after shipment will be treated as a return and subject to applicable restocking and freight fees.
Shipping
Orders are shipped via UPS Ground, FedEx Ground, and LTL Freight carriers to the contiguous 48 states. Please ensure your delivery address and contact phone number are accurate at checkout — incorrect address information may result in delivery failure and additional fees, for which WellnessHydro cannot be held responsible.
Deliveries are considered complete once marked as "delivered" by the carrier. WellnessHydro is not responsible for packages lost or stolen after confirmed delivery.
Contact Us
If you have any questions about your order, need to report a damage claim, or want to confirm the specific policy for your product before purchasing, please reach out at info@wellnesshydro.com. We are committed to ensuring your WellnessHydro experience exceeds your expectations.