Refund policy
At WellnessHydro, we are committed to your complete satisfaction. Please read our policy carefully before making a purchase, as our products are large, premium wellness items that require special handling for returns.
Supplier Return Eligibility Return eligibility varies by product and supplier. Some items sourced from our supplier partners can only be returned if they arrive damaged, defective, or incorrect — returns are not accepted for change of mind on these products. Restocking fees, where applicable, vary by product; please refer to the individual product page for the applicable fee before initiating a return or cancellation. If you have questions about a specific product's return eligibility before purchasing, please contact us at Returns@wellnesshydro.com.
Return Window The return window varies by product and supplier, ranging from 7 to 30 days after receiving your item. Please refer to the individual product page for the applicable return window. To be eligible, your item must be in its original, uninstalled condition and in its original packaging or crating. Proof of purchase is required.
How to Start a Return Contact us at Returns@wellnesshydro.com to initiate a return request. Returns must be approved before shipping — items sent back without prior authorization will not be accepted.
Return Shipping Costs The customer is responsible for all return freight shipping costs. Due to the size and weight of our products (saunas, hot tubs, plunge pools, and related equipment), return shipping is handled via freight carrier and costs are the sole responsibility of the customer. If your order qualified for free shipping, please note that the original outbound shipping cost and all return shipping costs remain the customer's responsibility. We recommend obtaining a freight quote before initiating a return.
Damages & Defective Items Please inspect your order upon delivery and contact us immediately at Orders@wellnesshydro.com if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right. For freight damage, please note "Damaged" on the carrier's delivery receipt before signing and contact us within 48 hours with photos.
Non-Returnable Items The following cannot be returned:
- Custom or special-order products
- Installed or used equipment
- Personal care goods
- Hazardous materials
- Sale items and gift cards
Exchanges To exchange an item, return the original (once approved) and place a new order for the replacement.
Refunds Once we receive and inspect your return, we will notify you of the approval decision. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at Returns@wellnesshydro.com.
Cancellations Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, cancellations are subject to a restocking fee. The applicable restocking fee is stated on the product page for each item.