Refund policy

Refund & Returns Policy

We want you to feel confident and happy with your WellnessHydro purchase. Please take a moment to review our policy below.

1. Order Cancellation

Orders can be cancelled within 12–24 hours of purchase with no penalty, provided they have not yet been processed or shipped. If your order has already been shipped or is being prepared for shipment, cancellation may not be possible. Contact us as soon as possible at info@wellnesshydro.com if you need to cancel.

2. Returns

Because our products — saunas, hot tubs, and wellness equipment — are large, heavy items shipped via freight directly from our manufacturing partners, we do not accept returns due to personal preference, incorrect measurements, or change of mind.

However, we will gladly assist you if there is a problem with your order. You may be eligible for a return or replacement if:

  • The item arrives damaged
  • You receive the wrong product or parts
  • There is a manufacturing defect

Please contact us within 7 days of delivery at info@wellnesshydro.com and provide:

  • Your order number
  • Photos or videos clearly showing the issue
  • A brief description of the problem

Do not return any item without contacting us first — unauthorized returns will not be accepted.

Note: Some products carry supplier-specific return terms that may differ from this general policy. Where applicable, these are displayed on the product page.

3. Damaged or Defective Items

Please inspect your order immediately upon delivery. If there is visible damage, note it on the delivery receipt before signing and take photos before installation. Depending on the situation, we may offer replacement parts, a replacement unit, or a refund. Normal wear and tear, improper installation, or misuse are not covered.

4. Refunds

Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card provider.

5. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), WellnessHydro covers the return shipping cost.
  • If a return is approved for any other reason, the customer is responsible for return shipping and any related freight fees.

Return Packaging

Due to the size and weight of our products, all items must be securely repacked in the original packaging or equivalent freight-grade packaging. We reserve the right to refuse a return or charge additional handling fees if the product is not properly packaged.

Return Preparation

Customers must fully disassemble the product and ensure all components are safely packed before the freight carrier arrives for pickup.

Restocking Fee

Approved returns for reasons other than product defects may be subject to a 15–25% restocking fee due to the size and handling requirements of our products.

Important

Items must be returned in unused condition and in their original packaging to be eligible for a return.