Shipping policy

Shipping Policy

Shipping Rates WellnessHydro offers free shipping on most orders within the contiguous United States. We ship to US addresses only — P.O. Boxes and APO/FPO addresses are not eligible.

Some products require a freight shipping fee regardless of order total; this will be clearly noted on the product page. For a shipping estimate on a specific item, contact us at orders@wellnesshydro.com before purchasing.

Please note: If your order qualified for free shipping and you initiate a return on an eligible item, shipping costs in both directions are the customer's responsibility.

Processing Time Orders are processed within 1–5 business days of purchase confirmation. You will receive a tracking number via email as soon as your order has been handed over to the carrier.

Delivery & Transit Times Due to the premium size and weight of our wellness products, most orders ship via professional freight carriers.

  • Estimated Transit Time: 9–25 business days after processing.
  • Total Estimated Delivery Time: Please allow 10–30 business days from the date of your order for your shipment to arrive.

Note: Unless explicitly stated otherwise on a specific product page, these standard delivery windows apply. Delivery times may vary slightly based on your specific location and product availability.

Freight Delivery Details Large items — including sauna cabins, outdoor steam saunas, and hot tubs — are delivered curbside via freight carrier.

  • The freight carrier will contact you directly via the phone number provided at checkout to schedule a delivery appointment window.
  • Please ensure an adult is available to receive and sign for the shipment.
  • Inside delivery, backyard placement, and product installation are not included unless otherwise explicitly stated or purchased as an upgrade.

Order Tracking Once your order ships, a confirmation email containing your tracking information will be sent to you. Please note that for large freight shipments, online tracking updates may be less frequent than standard parcel delivery (like UPS or FedEx).

Damaged Shipments & Inspection Your shipment is fully insured against transit damage. However, you must inspect the delivery carefully before signing the delivery receipt.

  • If you notice any visible damage to the packaging or the product, note "Damaged" clearly on the carrier's delivery receipt before signing.
  • Contact us within 48 hours at orders@wellnesshydro.com with your order number and photos of the damage so we can fast-track a replacement for you.

Contact Us For any questions regarding your order, shipping status, or delivery windows:

  • Email: orders@wellnesshydro.com
  • Business Name: WellnessHydro
  • Business Address: 

    2740 Fulton Avenue #488

    Sacramento, CA 95821

    United States