Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders over $500 within the contiguous United States. Orders under $500 have a flat shipping rate of $50. Please note: free shipping over $500 applies to eligible products only. Some products are subject to a $195 freight shipping fee regardless of the order total. This will be clearly indicated on the product page.

Where do you ship?

We currently ship to US addresses only. We are unable to ship to P.O. Boxes or APO/FPO addresses.

How long does processing take?

Orders are processed within 1–5 business days after purchase confirmation. You'll receive a tracking number via email once your order has been handed to the carrier.

How long will delivery take?

Due to the size and weight of our premium wellness products, most orders ship via professional freight carriers. Please allow 10–30 business days from the date of your order for delivery (9–25 business days transit time after processing).

How are large items like saunas and hot tubs delivered?

Large items are delivered curbside via freight carrier. The freight carrier will contact you directly using the phone number provided at checkout to schedule a delivery appointment. Please ensure an adult is available to receive and sign for the shipment. Inside delivery, backyard placement, and installation are not included unless explicitly stated or purchased as an upgrade.

What if my order arrives damaged?

Your shipment is fully insured against transit damage. Please inspect your delivery carefully before signing. If you notice any damage, write "Damaged" on the carrier's delivery receipt before signing, then contact us within 48 hours at hello@wellnesshydro.com with your order number and photos of the damage.

Returns & Refunds

What is your return policy?

We have a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be in the same condition as received — unused, with tags, and in original packaging. Proof of purchase is required.

How do I start a return?

Contact us at orders@wellnesshydro.com to initiate a return. Do not send items back without prior approval — unapproved returns will not be accepted. Once approved, we'll provide a return shipping label and instructions.

Are there any non-returnable items?

Yes. The following cannot be returned: custom or personalized products, personal care goods, hazardous materials, sale items, and gift cards.

How long do refunds take?

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Allow additional time for your bank or credit card company to process the refund.

Can I cancel my order?

Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, cancellations are subject to a 15% restocking fee.

What if I received the wrong or defective item?

Please inspect your order upon delivery and contact us immediately if there is an issue. We'll evaluate and make it right.

Products & Installation

Do your products come with installation?

Installation is not included unless explicitly stated on the product page or purchased as an upgrade. Our freight delivery is curbside only for large items such as sauna cabins and hot tubs.

Do you sell accessories and add-ons?

Yes! We carry a full range of sauna accessories, heaters, and wellness add-ons. Browse our Accessories collection.

Are product colors accurate on screen?

We make every effort to accurately represent our products. However, colors may vary slightly depending on your device's screen settings and configuration.

Orders & Payments

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. Note that freight shipments may have less frequent tracking updates than standard parcel carriers like UPS or FedEx.

Can I change my order after placing it?

Please contact us as soon as possible at orders@wellnesshydro.com. We'll do our best to accommodate changes, but cannot guarantee modifications once an order has been accepted and processed.