MANDE SPA USA – Return, Refund & Cancellation Policy

We want every customer to be fully satisfied with their WellnessHydro purchase. Please read this policy carefully before placing your order. By completing a purchase, you agree to the terms outlined below.

Quick Reference Summary

Scenario Refund Restocking Fee Shipping Cost
Cancel within 24 hours 100% None None
Cancel after 24 hours 80% 20% None
Cancel within 7 days of estimated ship date 50% 50% None
Cancel after shipping Minus costs 50% Both ways (customer)
Return within 14 days Minus costs 50% Both ways (customer)
Heaters & Accessories No refund Final sale N/A

* Unopened pallet and original packaging required for all returns.

Cancellations

1. Within 24 Hours of Purchase

You may cancel your order within 24 hours of placing it for a full 100% refund — no questions asked. Contact us immediately at info@wellnesshydro.com.

2. After 24 Hours (Before Shipping)

Cancellations made after the initial 24-hour window are subject to a 20% restocking fee. The remaining 80% will be refunded to your original payment method. If you choose to reorder after cancelling, the 20% fee will be applied as a credit toward your new purchase.

3. Within 7 Days of Estimated Ship Date

If you cancel within 7 days of the estimated shipping date, a 50% refund will be issued to account for production and preparation costs already incurred.

4. After Shipping (In Transit)

Orders cancelled after the sauna has shipped will incur return shipping costs (both outbound and return freight, at the customer's expense) plus a 50% restocking fee on the order total. We strongly recommend contacting us as early as possible if you need to cancel, as freight costs are significant.

Returns

Eligibility

Saunas may be returned within 14 days of delivery, subject to the following conditions:

  • The pallet and all original packaging must remain completely unopened and unassembled
  • All original components must be present and in good condition
  • You must contact us at info@wellnesshydro.com to receive written authorization before shipping anything back

Assembled or opened saunas cannot be returned under any circumstances. Once packaging has been opened or any components assembled, the item is considered used and is no longer eligible for return.

Return Costs & Refund

Customers are responsible for all return shipping costs. A 50% restocking fee (excluding applicable sales tax) will be deducted from the refund. Refunds are processed only after the returned product has been received, inspected, and confirmed to be complete and undamaged.

Heaters & Accessories

All heater and accessory sales are final. Returns and refunds are not accepted for these items. Please review your selection carefully before purchasing. If you have questions about compatibility or sizing, contact us before placing your order.

Shipping Damage Claims

Damage claims must be submitted within 5 days of delivery. To protect your claim:

  • Inspect all packaging before signing the delivery receipt
  • Note "Subject to Inspection" on the receipt if you suspect damage
  • Photograph all damage to packaging and components immediately
  • Email photos and a description to info@wellnesshydro.com within 5 days of delivery

Claims submitted after 5 days may not be honored. We take shipping damage seriously and will work promptly to resolve any confirmed issues.

Refund Processing

Refunds are issued to your original payment method after the returned product has been received and inspected. You will be notified by email once your refund has been processed.

How to Initiate a Return or Cancellation

  1. Email info@wellnesshydro.com with your order number and reason for the request.
  2. Our team will review your request and confirm eligibility within 1–2 business days.
  3. If approved, we will provide return shipping instructions. Do not ship anything back without written authorization.
  4. Once the item is received and inspected, your refund will be processed minus any applicable fees.