MANDE SPA USA Return, Refund & Cancellation Policy

MANDE SPA USA Return, Refund & Cancellation Policy

We want every Mande Spa USA customer to be fully satisfied with their purchase. Please read this policy carefully before
placing your order. By purchasing from us, you agree to the terms outlined below.

QUICK REFERENCE SUMMARY

  
* Unopened pallet and packaging required for all returns.

CANCELLATIONS
1. Within 24 Hours of Purchase
You may cancel your order within 24 hours of placing it for a full 100% refund — no questions asked. Contact us immediately at info@wellnesshydro.com

2. After 24 Hours (Before Shipping)
Cancellations made after the initial 24-hour window are subject to a 20% restocking fee. The remaining 80% will be refunded
to your original payment method.
If you choose to reorder after cancelling, the 20% restocking fee will be applied as a credit toward your new purchase.

3. Within 7 Days of Estimated Ship Date
If you cancel your order within 7 days of the estimated shipping date, a 50% refund will be issued. This accounts for production and preparation costs already incurred at this stage.

4. After Shipping (In Transit)
Orders cancelled after the sauna has already shipped will incur:
• Return shipping costs (both the original outbound freight and return freight — customer's responsibility)
• A 50% restocking fee on the order total

We strongly recommend contacting us as early as possible if you need to cancel, as freight costs are significant.

RETURNS

Eligibility
Saunas may be returned within 14 days of delivery, subject to the following conditions:
• The pallet and all original packaging must remain completely unopened and unassembled
• All original components must be present and in good condition
• You must contact us at info@wellnesshydro.com to initiate the return before shipping anything back

Return Costs & Refund
Customers are responsible for all return shipping costs. A 50% restocking fee (excluding applicable sales tax) will be deducted from the refund. Refunds are processed only after the returned product has been inspected and confirmed to be complete and undamaged.

■ Assembled or opened saunas cannot be returned under any circumstances. Once the packaging has been opened or any components assembled, the item is considered used and is no longer eligible for return.

HEATERS & ACCESSORIES

All heater and accessory sales are final. Returns and refunds are not accepted for these items. Please review your selection carefully before purchasing. If you have questions about compatibility or sizing, contact us before placing your order.

SHIPPING DAMAGE CLAIMS
Damage claims must be submitted within 5 days of delivery. To protect your claim:
• Inspect the exterior of all packaging before signing the delivery receipt
• Note "Subject to Inspection" on the delivery receipt if you suspect any damage
• Photograph all damage to packaging and components immediately
• Email photos and a description to info@wellnesshydro.com within 5 days of delivery
Claims submitted after 5 days may not be honored. We take shipping damage seriously and will work promptly to resolve any confirmed issues.

REFUND PROCESSING
Refunds are issued to your original payment method after the returned product has been received and inspected. Processing times may vary depending on your payment provider. You will be notified by email once your refund has been issued.

HOW TO INITIATE A RETURN OR CANCELLATION
Step 1 Contact us at info@wellnesshydro.com with your order number and reason for return or cancellation.
Step 2 Our team will review your request and confirm eligibility within 1–2 business days.
Step 3 If approved, we will provide return shipping instructions. Do not ship anything back before receiving written authorization.

Step 4 Once the item is received and inspected, your refund will be processed minus any applicable fees.