Medical Saunas – Shipping, Returns & Warranty Policy
Shipping
How long does shipping take?
Some Medical Saunas products are made to order and may require up to 2 weeks of production time before shipping. Average shipping time is 10–20 business days. Products on back order may take 4–5 weeks or more — if your order includes a back-ordered item, we will contact you by email to confirm you are comfortable with the wait time before proceeding.
Once your order ships, you will receive a tracking email. If you have not received this email, your product has not yet shipped and may still be in production or awaiting stock.
How does the delivery process work?
All orders are processed within 1–2 business days. You will receive a tracking number by email once your order ships from the warehouse. Please ensure someone is available to receive the delivery — if you miss your delivery, rescheduling may incur additional charges.
Upon receiving your package, inspect it thoroughly before signing the delivery receipt. Any damage must be noted on the freight receipt before the driver leaves. Do not discard damaged packaging — it is required for the claims process.
What is curbside delivery?
Curbside delivery means your package will be dropped off at the curb. You may need assistance moving it inside. Assembly is typically straightforward once the unit is in place. You are responsible for disposing of packaging materials.
Cancellations & Returns
Order Cancellations
Cancellation terms depend on when the request is made:
- Within 24 hours: Eligible for a full refund, minus credit card processing fees.
- 24–72 hours: Cancellation may not be possible if production has begun. If applicable, a 5–10% restocking fee plus credit card processing fees will apply based on the manufacturing stage.
- After 72 hours: A 10% restocking fee plus credit card processing fees applies to items held in inventory. Orders held in our warehouse at the customer's request will incur a $5 daily holding fee.
- After shipment: All sales are final. No cancellations or returns accepted.
Returns for Damaged, Defective, or Incorrect Items
We accept return requests for items that arrive damaged, defective, or incorrect within 15 days of delivery. To initiate a return, contact us at info@wellnesshydro.com with the following:
- Your order number
- Photos and videos of the issue (required — requests without visual evidence will not be accepted)
- Item must be in original retail packaging and in like-new condition
Resolution Options
Once your submission is reviewed, our team will determine the appropriate resolution:
- Manufacturing defects: Covered under warranty — eligible for return or repair.
- Shipping damage: Covered by insurance — damaged components will be replaced. Retain all damaged packaging for the claims process.
- Assembly issues: A service technician will be dispatched free of charge to resolve the issue on-site.
Approved refunds are processed within 5 business days of receiving and inspecting the returned item. Eligible refunds may still be subject to credit card transaction processing fees.
Return Shipping Costs
- WellnessHydro covers return shipping if the item arrived damaged or the wrong product was sent.
- All other return shipping costs are the responsibility of the customer.
Warranty
All Medical Saunas products come with a complimentary 3-year warranty. Warranty claims for mechanical or structural defects are handled directly through the manufacturer. Contact us at info@wellnesshydro.com and we will assist you in initiating the claim with Medical Saunas.