Patio Elegance – Shipping & Returns Policy

Shipping Policy

At WellnessHydro, we prioritize delivering your orders promptly and efficiently. Our shipping policies are designed to provide clarity and transparency, ensuring a seamless shopping experience for you.

Shipping Rates

You will see the shipping rates (if not Free Shipping) displayed at checkout before finalizing your purchase.

Shipping Times

Standard orders are typically processed and shipped within 2–10 business days. However, on average they are shipped the next day. During holiday seasons, please expect slight delays in shipment times.

Custom orders, including personalized or made-to-order sauna kits and wellness rooms, require additional processing time and are typically shipped within 5–15 business days.

While we do our best to ship pre-ordered items on schedule, occasionally there are slight delays in receiving supplies and it could take up to 15 business days before they are able to be shipped.

Orders are not shipped or delivered on weekends or holidays. All orders that require customization or personalization take 5–15 business days before shipping begins.

We offer two shipping methods — Economy and Standard. With Economy shipping, your order will arrive within 5–15 business days, while Standard shipping ensures delivery within 3–14 business days. Shipping rates may vary depending on the method chosen and are specified on the product page.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor the status of your delivery and track its progress until it reaches you. The tracking number will be active within 24 hours of shipment.

Additional Information

For any further inquiries regarding our shipping policies, our dedicated customer service team is here to assist you. We are committed to ensuring that your shopping experience with WellnessHydro exceeds your expectations. If you have any questions or require further assistance, please don't hesitate to contact us. Your satisfaction is our top priority.

Return & Exchange Policy

At WellnessHydro, we partner with top-tier suppliers and manufacturers to ship your products directly from the factory to your home. Because we operate as an authorized dealer, our return, exchange, and warranty policies must strictly align with our manufacturers' guidelines.

Please review our conditions carefully before initiating a request.

1. Manufacturer Warranties & Defective Products

All products sold on our site are covered by standard manufacturer warranties. If your item arrives with a factory defect or experiences a mechanical or structural issue after installation:

Direct Manufacturer Handling: All warranty claims, replacement parts, and technical repairs must be handled directly through the manufacturer.

Our Role: WellnessHydro will gladly assist you in contacting the manufacturer and providing any necessary purchase documentation, but the manufacturer retains sole authority over warranty approvals, repairs, and replacements.

2. Return Conditions & Restocking Fees

If you wish to return an eligible item for any reason other than a manufacturer defect, the following rules apply:

Timeframe: Return requests must be submitted within 30 days of the purchase date.

Restocking Fees: Approved returns are subject to a restocking fee of up to 25%, dictated entirely by the product's manufacturer.

Return Shipping: The customer is solely responsible for arranging and paying for all return shipping costs. For heavy sauna and wellness equipment shipped via freight, these costs can be substantial.

Condition: Items must be in their original, unopened packaging. Installed, modified, or used items are strictly non-returnable under manufacturer rules.

Exclusions: Items purchased during special promotions, orders with incorrect addresses provided by the customer, or standard buyer's remorse are not eligible for return or exchange.

3. Damages, Shortages & Freight Delivery Policy

To protect yourself against shipping damages, you must follow the inspection protocol at the time of delivery:

Inspection Required: For all freight deliveries, you must inspect the packaging and product before signing the carrier's delivery receipt.

Proof of Damage: If damage is found, it must be noted clearly on the driver's bill of lading, and you must provide photos or videos to our customer service team immediately.

Resolution: Once the manufacturer and freight carrier verify the documented damage, a resolution will be processed via our dispute process, which may include sending a replacement part, a full exchange, or a partial/full refund depending on the manufacturer's assessment.

4. Cancellations & Order Delays

Orders cannot be canceled once they have been processed or shipped by the manufacturer. Delays in transit by third-party freight carriers do not automatically qualify an order for a full fee-free refund. Any canceled orders in transit will be treated as standard returns and will incur manufacturer restocking and return freight fees.

How to Initiate a Return or Exchange

To submit a request, please contact our customer service team with your order number, details of the item, and any required photographic evidence. We will coordinate with the manufacturer and provide you with specific instructions on how to proceed.

We reserve the right to refuse any returns or exchanges that do not meet the strict criteria outlined above by our manufacturing partners.